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Service

Telsto always believes the philosophy that customer service should be paid high attention which will be value of us.
* Pre-sales service and after-sales service are same important for us. For any of concerns please contact us via the most convenient method, we are available for you 24/7.
* Flexible design, drawing & molding service are available per customer's application.
* Quality warranty and technical support are provided.
* Establish the user files and provide lifelong tracking service.
* Strong commercial ability of solving problem.
* Knowledgeable staff to hand all of your account and documents needed.
* Flexible payment methods such as PayPal, Western Union, T/T, L/C, etc.
* Different shipment methods for your choices: DHL, FedEx, UPS, TNT, by sea, by air...
* Our forwarder has many branches overseas; we will choose most efficient shipping line for our client based on FOB terms.

core value
1. What about your quality?

All products we supply are strictly tested by our QC department or third-party inspection standard or better before shipment. Most of goods such as coaxial jumper cables, passive devices, etc. are 100% tested. 

2. Can you offer samples to test before placing formal order?

Sure, free samples can be provided. We are also glad to support our clients to develop new products together to help them to develop the local market.

3. Do you accept customization?

Yes, we are customizing products according to the customer's requirements.

4. How long is the delivery time?

Usually we keep stocks, so delivery is fast. For bulk orders, it will be up to the demand.

5. What is the shipping methods?

Flexible shipping methods per customer’s urgency, such as DHL, UPS, FedEx, TNT, by air, by sea are all acceptable. 

6. Can our logo or company name can be printed on your products or the packages?

Yes, OEM service is available. 

7. Is the MOQ fixed?

MOQ is flexible and we accept small order as trial order or sample testing.